Set Up Your Twilio Account to Work with SMPL System

If you already have a Twilio account, SMPL will waive the $10/month add-on fee for the SMS feature. However, there are a few steps you'll need to take in order to send and receive SMS in your SMPL System.

1) Log into

2) Under the Account Info section, we need your Account SID, Auth Token and Phone Number. You may need to generate an Auth Token if there isn't one there already. Follow the on-screen steps to create one. When finished, copy and paste these 3 things and send them to us. Also note: if you have more than one phone number, you'll need to choose which one to connect to SMPL. If the phone number displayed on this screen isn't the right one, you must locate it in your active numbers list: Phone Numbers -> Manage -> Active Numbers. (You'll need to navigate to the number in the next step anyway.)

Twilio Console - Account SID, Auth Token, Phone Number

3) Go to the edit screen for the phone number you're connecting to SMPL. In the top left menu, navigate to Phone Numbers -> Manage -> Active Numbers and click on the number. Scroll down to the Messaging section. If a "Messaging Service" is selected that is NOT an A2P Messaging Service, you must click on "Modify the Messaging Service Configuration". On this editing screen, you will change the option from "send a webhook" to "defer to sender's webhook" and then save. Returning to the Messaging section, make sure "Configure with Other Handlers" is set to "Webhook, TwiML Bin, ...". Then mimick the settings under  "A Message Comes In" as shown in the screen shot below. You must replace the domain part of the URL with your system's URL (i.e., or if you have your own website domain set up with SMPL).

Twilio Console - Phone Number Messaging Settings4) Save your changes and notify us that you have completed these steps. Don't forget to include the values in step 2 in your email. Then we will enter your settings and officially turn on the SMS feature in your system.

5) Stir and enjoy!