Privacy Policy

Effective date: October 5, 2024

AJWILDER LLC ("us", "we", or "our") operates the https://smplsystem.com website and its subdomains https://events.smplsystem.com, https://retail.smplsystem.com and https://fsb.smplsystem.com (hereinafter referred to as the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. Our Privacy Policy for AJWILDER LLC is created with the help of the PrivacyPolicies.com Privacy Policy Generator.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Business phone number
• Mobile phone number
• Address, City, State, Province, ZIP/Postal code
• Business name and website
• Password. If you purchase a subscription, you will be required to create a password in order to access our Secure Client Area. Passwords are encrypted and stored in our secure database.
• Payment Information. If you purchase a subscription, we collect payment information on our secure signup form. Credit cards are processed through a third-party payment processor (please see the "Service Providers" section of this document for more information). Payment information is stored in our database for the purposes of recurring monthly billing and, when applicable, charging for custom work and unpaid balances. Credit card numbers are encrypted and, with the exception of the last four digits where necessary, not viewable by anyone other than you.
• Business Information in addition to business name and website. If you purchase a subscription, we may ask specific information related to your business in order to provide our Service.
• Cookies and Usage Data

Usage Data

We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time spent on those pages, the time and date of your visits, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files that contain a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. You can learn more about how to manage cookies in the Browser Cookies Guide.

Examples of Cookies we use:

• Session Cookies. We use Session Cookies to operate our Service.
• Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
• Security Cookies. We use Security Cookies for security purposes.
• Analytics and Advertizing Cookies. We use Google Analytics to analyze traffic on our Service, and we use the Meta Pixel (also known as the Facebook Pixel) to analyze traffic and deliver relevant advertizements to users of our Service.

Use of Data

AJWILDER LLC uses the collected data for various purposes:

• To provide and maintain the Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service when you choose to do so
• To provide customer care and support
• To provide analysis or valuable information so that we can improve the Service
• To monitor the usage of the Service
• To detect, prevent and address technical issues

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

AJWILDER LLC will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. No transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

AJWILDER LLC may disclose your Personal Data in the good faith belief that such action is necessary:

• To comply with a legal obligation
• To protect and defend the rights or property of AJWILDER LLC
• To prevent or investigate possible wrongdoing in connection with the Service
• To protect the personal safety of users of the Service or the public
• To protect against legal liability

Security Of Data

The security of your data is very important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we have stringent measures in place to protect your Personal Data, we cannot guarantee its absolute security.

Data Removal and Data Retention

If you would like to request to cancel your subscription or to delete any of your information, please contact us using any of the methods in the 'Contact Us' section of this document. Please note that, even upon cancellation or removal of your information, we may need to retain certain information for our records, such as transaction history and unpaid balances. If you are a subscriber, you may access and edit your Personal Data at any time through our Secure Client Portal. However, in order to remain an active subscriber, you must have, at a mimimum, your first and last name, phone number, email address, and at least one active, valid method of payment on file with us. If any of this required information is removed by you, or by us at your request, AJWILDER LLC has the right to limit, suspend, or terminate your subscription.

Service Providers

We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We use a third-party Service Provider to monitor and analyze the use of our Service.

• Google Analytics

  Google Analytics is a web analytics service. You can visit their Privacy Policy page here: https://policies.google.com/privacy?hl=en-US

Emails

We use a third-party Service Provider to send emails on our behalf.

• SendGrid

  SendGrid is an email sending service. You can visit their Privacy Policy page here: https://sendgrid.com/policies/privacy/

Text Messaging (SMS)

We use a third-party Service Provider to send text messages on our behalf.

• Twilio

  Twilio provides SMS sending services. You can visit their Privacy Policy page here: https://www.twilio.com/en-us/legal/privacy

Payment Processing

We use a third-party Service Provider to charge our subscribers' credit cards.

• Authorize.net

  Authorize.net is a payment processor. You can visit their Privacy Policy page here: https://www.authorize.net/about-us/privacy/

Communications

Emails

• Account/Administrative Emails. If you are a subscriber, we may send you emails pertaining to your account, and your subscription to or use of the Service, such as: changes to our Privacy Policy or Terms of Service; installation/setup of components of the Service; customer support; invoices; notices of successful or failed payments; and requests to update payment information when payments have failed or credit cards are expiring. These emails are considered part of the Service and you cannot opt-out of them.
• News and Promotional Emails. From time to time, we may send you emails that we think might interest you based on information you've given to us and/or information about you that is publicly accessible (e.g., information posted on social media profiles). These emails may include new release or feature announcements, tutorials, and sales or promotions. You may opt-out of these emails at any time by submitting your email address on our opt-out page, which is accessible directly or by clicking the link to opt-out in one of the emails, or by notifying us of your request to opt-out using any of the methods in the "Contact Us" section of this document. We will never sell or rent your email address, or any of your Personal Data, to anyone, and we do not disclose your Personal Data to any third party except where described in this policy.

Phone Calls

• Account/Administrative Phone Calls. If you are a subscriber, we may contact you by phone regarding issues pertaining to your account, and your subscription to or use of the Service, such as: installation/setup and training for components of the Service; requests to update payment information when payments have failed or credit cards are expiring; and other Service or support-related calls. These phone calls are considered part of the Service and you cannot opt-out of them.
• Sales and Marketing Phone Calls. If you have given us your phone number, we may occasionally contact you by phone to notify you of new features, sales and promotions. You may opt-out of these phone calls at any time by letting us know you do not want to be contacted by phone. To contact us to opt-out, you may use any of the methods in the "Contact Us" section of this document.

Text Messages/SMS

• Account/Administrative Text Messages. If you are a subscriber, we may contact you by text message regarding issues pertaining to your account, and your subscription to or use of the Service, such as: installation/setup and training for components of the Service; requests to update payment information when payments have failed or credit cards are expiring; and other Service or support-related messages. You may opt-out of receiving service and support-related text messages by replying to any message from us with the keyword "STOP", or by notifying us verbally or in writing that you do not want to be contacted by text message.
• Text Messages Included as Part of the Service. Subscribers have the option to receive text messages that are notifications related to components of the Service, such as new form submissions and proposal approvals. These text messages are always "OFF" by default, and the subscriber MUST opt into them by updating their preference in the Admin/Settings center of the associated tool or component of the Service.

Referrals

There are circumstances where another user of the Service may give us your contact information as a Referral, and as a result we may reach out to you by phone and/or email. If you are ever contacted by us and do not wish to be further contacted, you may opt-out by following the instructions in the "Emails" and "Phone Calls" sub-sections of this document.

Business Transfers

If AJWILDER LLC is involved in a reorganization, merger, aquisition or sale of our assets, your information may be transferred as part of that deal. We will notify you by email and/or phone if such a deal takes place, and outline your choices in that event.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Children's Privacy

Our Service is not intended to be used by anyone under the age of 18 ("Child"/"Children"). While Children can use our Service as visitors, we do not permit them to purchase subscriptions or any other paid components of the Service.

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children, we immediately take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: info@smplsystem.com
• By visiting this page on our website: https://smplsystem.com/contact-us
• By phone number: 845.670.4559